Success in business means making the right decisions. One of the toughest is deciding whether or not to outsource part of your business operation. What happens when you outsource? Outsourcing takes place when an organization transfers the ownership of a business process to a supplier. In outsourcing, the organization does not instruct the supplier how to perform the work but, instead, focuses on communicating what results it needs; it leaves the process of accomplishing those results to the supplier.

If your company is considering outsourcing part or all of its technical information development, it is important to know what a supplier can deliver. We at Technical Communication Consultants, Inc. (TCCI) are experts at managing people and delivering results. Technical communications is what we do best. If you hope to gain advantage in today’s marketplace, either locally or globally, an innovative outsourcing partner can make all the difference. We work with you to develop innovative solutions to core communications issues, so that your company achieves a sustainable competitive advantage.

The advantage is more than just saving money. Time, expertise, and costs are all factors that contribute to the value outsourcing has to offer. There are two main reasons why 2 out of 3 communications projects fail. Lack of expertise and the immediate need for the product (document or media). Outsourcing documentation to the qualified professionals at TCCI can assure you that you are receiving top-notch services in a timely and cost effective manner. If saving money is key, outsourcing includes several components that directly lead to cost saving benefits:

There are situations when a firm with a strong technical publications team must outsource as well. The most common examples are:

• When project documents are required within a timeframe that the internal team cannot meet
• When the internal staff lacks specific technology experience
• When the project is not part of the revenue center or is not mission-critical
• When other service providers have failed to deliver

Although your company may have the internal capabilities of producing good documentation, you may hurt yourself by taking key individuals off of important, revenue-generating projects. Joining forces with TCCI as your virtual technical documentation department can be your secret behind the scenes. The effect on your customers is seamless integration and continued high quality performance.

The biggest mistake that companies make when it comes to outsourcing is easy. Not choosing a partner with the depth and experience in managing communications solutions, who has the people and the stability to provide services to match your individual needs. TCCI has over 24 years in the business that has enabled us to:

• Stay the course when others have failed economically or strategically
• Offer top-notch professionals when you need the "best in industry" capabilities
• Eliminate inflexibilities, such as fixed overhead, bureaucracy, and physicality
• Lower risk by offering a structured approach to project management

We at TCCI have the skills, methods, technology, and track record to undertake documentation outsourcing. We offer a complete service your company can trust and many companies from a variety of industries already have.

Current industry research indicates that companies of all shapes and sizes in a wide range of industries value outsourcing as a means to develop new and better documentation that in turn, internal and external customers alike, highly value. Just five years ago, outsourcing was viewed as a viable means to achieve cost control or economies of scale, and some companies were beginning to incorporate outsourcing as a strategy in business planning. Today, outsourcing is a given, with growing popularity as an essential management lever for business innovation, global expansion, and competitive edge.

Let TCCI be your edge. Whatever your documentation needs, we take the hassle out of professional technical writing. Our goal is to give you peace of mind about your technical information development. Our job is to free you up to concentrate on what you do best. Do you want to manage your technical documentation successfully? They key is leveraging TCCI as your outsourcing partner of the future. Decide to partner with the best so you can be your best.